Venichic understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.
- We gladly accept the return/exchange within 15 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition.
- Simply drop us an email or note before return/exchange, we will try our best to meet your request.
- Before sending back the products, please contact our customer service first for return address.
- Please note that FLash Sale, free gifts, Swimsuits, Lingerie and Clearance items cannot be returned.
- Return/exchange are not available after 15 days of the delivery date.
- Please note overdue requests can not be accepted.
- We cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
- Venichic.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the Local Postal Service directly.
What’s ’s venichic Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
- Return shipping fees are at customer’s own expense. You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
Damaged Items or Low Quality
If the product is defective or low quality, please kindly let us know. For the fastest resolution, please contact us via email@example.com including a photograph demonstrating the poor quality or the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
Product color, style, model and material do not match the description on the website
If it does not meet the description, please tell us in detail and take a photo.
Normally, we will refund you 10%-20% according to the item specific problems if you’d like keep to it. But we won’t bear the return shipping fee if you still want to return.
Reason of Customers
Not fit size, don’t like color, style or material
Normally, we will offer you special coupon as compensation if you’d like to keep it. But we won’t bear the returning shipping fee if you still want to return.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after packages returned to us.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
What if an item is missing from my package?
What if my package was refused or undeliverable?
- Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
- We offer resend as soon as the pervious order returned.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at firstname.lastname@example.org immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 10% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
Email us at: email@example.com